Privacy Policy
Last updated: 29 October 2026
Black Treacle UK Limited ("Black Treacle", "we", "us") respects your privacy. This policy explains what personal data we collect, why, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
Black Treacle UK Limited is the controller of your personal data. We are a company registered in England and Wales (company number 11896830), trading from Unit 23 Fanton Hall Farm, Wickford, SS12 9JF. We are registered with the Information Commissioner's Office (ICO).
Contact us about anything in this policy at hello@blacktreacle.uk.
What we collect
Contact details: name, job title, company, email address, phone number and business address, when you enquire, request a quote or work with us.
Project information: briefs, drawings, site details, delivery and installation details you share for a job.
Billing details: company billing address, purchase order numbers and payment records. We do not store card details.
Correspondence: emails, messages and notes of calls with us.
Website data: basic technical information such as IP address, browser type and pages visited, collected through our website platform. See our Cookie Policy for details.
We only work with businesses, so the people whose data we hold are usually staff of our clients and suppliers.
| What we use it for | Lawful basis |
|---|---|
| Replying to enquiries and preparing quotes | Legitimate interests (responding to business enquiries) |
| Delivering projects, installations and aftercare | Contract |
| Invoicing, accounting and chasing payment | Contract and legal obligation |
| Keeping financial records | Legal obligation |
| Sending occasional updates about our work to business contacts | Legitimate interests (you can opt out at any time) |
| Running, securing and improving our website | Legitimate interests |
Who we share it with
We never sell your data. We share it only where needed to run our business:
Service providers: our website host (Squarespace), email and file storage (Google Workspace), accounting software (QuickBooks), our bank and payment providers.
Project partners: fabricators, suppliers, installers and couriers who need contact or delivery details to complete your job.
Professional advisers: our accountants, insurers and legal advisers.
Authorities: HMRC or other bodies where the law requires it.
International transfers
Some of our service providers, such as Squarespace and Google, may process data outside the UK, including in the United States. Where they do, the transfer is protected by UK adequacy regulations (including the UK–US Data Bridge) or approved contract terms.
How long we keep it
Client, project and financial records: 6 years after the end of the financial year they relate to, as required for tax purposes.
Enquiries and quotes that don't go ahead: up to 2 years.
Marketing contacts: until you opt out.
How we protect it
We use reputable, secure providers, protect accounts with strong passwords and two-step verification, and limit access to people who need it.
Your rights
You have the right to:
access the personal data we hold about you
ask us to correct or delete it
object to, or ask us to restrict, how we use it
ask for a copy in a portable format
opt out of marketing at any time
To use any of these rights, email hello@blacktreacle.uk. We will respond within one month.
Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated at the top.